When you think of a “great leader,” what comes to mind? You might picture some­one who never lets his temper get out of control, no matter what problems he’s facing. Or you might think of someone who has the com­plete trust of her staff, listens to her team, is easy to talk to, and always makes careful, informed decisions.

Over the last decade there has been a huge increase in evidence that emotional intelligence is an important factor in leadership. Numerous studies have shown a positive relationship between emotionally intelligent leadership and employee satisfaction, retention, and performance.

For leaders, having emotional intelligence is essential for success. After all, who is more likely to succeed – a leader who shouts at his team when he’s under stress, or a leader who stay in control, and calmly assesses the situation?